Why TiVo Owners Pirate More TV Content Than Any Demographic

Alright, that’s not entirely true. It seems to be becoming more and more true however, as I find myself attempting to use my TiVo services over time. That’s right folks – TiVo. Remember them?

TiVo is (mostly) alive. In 2012 TiVo had approximately 2.3 million US subscribers, down from 4.36 million at their peak in January 2006. That was over 10 years ago of course, it’s quite likely they have less subscribers in the US at this time. Especially if one of their customers spent any length of time with their software; the consistent faults in which are beginning to take their toll on my patience and mind.

If you’ve ever had a TiVo you probably know their customer support is a bit shit, to say the least. I would rather call Comcast than call TiVo. I’m unsure of the company to whom TiVo, Inc has outsourced calls, however there are people working the register at McDonalds who are more competent. Since Rovi finalized the acquisition of TiVo and their IP, it seems support has become worse, actually.

My frustrations with corporate mergers and overpaid under-challenged TiVo call center trainers aside, TiVo has always had a few good spots, such as the UI on the TiVo, big graphical buttons, and a comfortable “peanut” remote. They’ve also had a few bad spots as well. For me:

  1. customer service & technical support
  2. online streaming via online.tivo.com
  3. nonsensical requirements for connecting your TiVo directly to the router

A room of cats riding a Roomba, wearing a shark costume and headsets would provide better, more comprehensive, and professional support to their customers than what they have now.

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I converted to Android and found out why you should only use Squaretrade for extended warranties!

September 16, 2016

Apple announces iOS 10. A storm brews as my excitement for new features is destroyed by poorly¬†crafted UI changes to the Messages app. My “loyalty” to the last remaining Apple product I would ever purchase fades into the night. Of course, I wouldn’t replace it with a Windows Phone; been there, done that, and to use a clich√© – I have the t-shirt. My only choice was a dumb phone or an Android phone.

I’m no fan of Samsung or HTC, and was left with few options.

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Another one bites the dust…

Continuing the saga that is the tragic romance between Apple products and myself, we have suffered yet another premature product loss. If you recall, I recently had a bout with Apple when my AirPort Extreme went wonky and I was forced to deal with the insufferable staffers at my local Apple Store. (In case you don’t recall, click here and read all about it).

As you know, in the aforementioned interaction Apple replaced my AirPort Extreme with a new one, not their “store service unit”. Nice of them to do! One problem….. that “new” AirPort Extreme just went tits up.

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On Apple’s Customer Service – Missing The Mark

Generally, I won’t write about Apple. After all, I worked as an AppleCare agent for some time and was a Mac user for 6 or 7 years, I don’t have much more to say other than I admire the company Apple_graphite_airport_base_station_frontfor their competitive edge, industry stamina, and culture. We all know I’m a little biased to Microsoft, but if you think I’m “above” using a Mac or Apple product, you’d be wrong.

My favorite home/pro-sumer router has always been the Apple Airport. I’ve actually had one since they came out in 1999, back when they were shaped like a UFO (and graphite/silver, to boot!). The product was, and remains, stable. I rarely have to reboot my Airport.

Sure, things are a bit different with the product. You don’t get a web interface, and it can be a bit tedious to configure advanced features, like port forwarding. But it’s reliable, and doesn’t crash like other brands I’ve had in the past, and doesn’t cost as much as a Cisco or Juniper router (which requires another set of skills to manage).

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